Privacy Policy

Privacy Policy

Introduction

Welcome to https://donkey-organic-tortilla-chips.chicagotortillachips.com! We are dedicated to maintaining a transparent and secure online environment for our valued customers. This Privacy Policy explains how Donkey Organic Tortilla Chips, henceforth referred to as ‘we’, ‘us’, or ‘the Company’, handles your personal information when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  1. Our official website at https://donkey-organic-tortilla-chips.chicagotortillachips.com.
  2. Mobile applications and software we offer.
  3. Online services and tools provided by our company.
  4. Products purchased through our digital platforms.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Our Privacy Policy guides how we interact with users through:

  1. Account creation and management.
  2. Ordering and purchasing processes.
  3. Communication channels, including emails, calls, and text messages.
  4. Feedback submission and social media interactions.

Personal Data Collection

We collect several types of personal information to enhance your experience and facilitate our services:

  1. Account Information: Username, email address, and password used to access your account.
  2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for secure transactions.
  3. Financial Data: Banking information, if you choose to store it for faster checkout or recurring payments.
  4. Purchase History: Items bought, purchase amounts, and order frequencies.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data.
  6. Location Information: Geolocation data from your device when using our location-based services.
  7. Feedback and Reviews: Comments, ratings, and suggestions provided by users.
  8. Social Media Details: If you choose to connect your social media accounts, we may collect information from those platforms (e.g., name, profile picture).
  9. Product Preferences: Your choices regarding products, including flavor preferences and dietary restrictions.

We obtain this data through direct user input, automated systems, and partnerships with third-party service providers.

Cookies and Tracking Technologies

To enhance your experience and understand user interactions, we use cookies and similar tracking technologies:

  1. Strictly Necessary Cookies: Ensure basic functionalities of our website, such as login sessions and language preferences.
  2. Preference Cookies: Remember your settings for a more personalized experience.
  3. Analytics Cookies: Track aggregated data to improve our services and understand user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We adhere to legal requirements and industry best practices regarding data retention:

  1. Retain personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with tax regulations and fraud prevention.
  2. Delete or anonymize data when it is no longer needed for initial purposes, ensuring user privacy.

Security Measures

Implementing robust security practices is paramount to protecting your personal information:

  1. Employ industry-standard encryption protocols during data transmission and storage.
  2. Partner with secure third-party payment processors to safeguard financial transactions.
  3. Regularly review and update our security measures to adapt to evolving threats.

Children’s Privacy

We are committed to protecting the privacy of minors:

  1. Do not intentionally collect personal information from children under 18 years old.
  2. If we learn that a child has provided us with personal data, we will take steps to delete it as soon as possible.

Your Rights

Depending on your location and applicable laws, you may have several rights regarding your personal information:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your personal information under certain circumstances.
  4. Restriction: Limit the use of your data in specific situations.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights or seek further information, please contact our Data Privacy Team via email at [email protected] or by postal mail.

Changes to Policy

We reserve the right to update our Privacy Policy at any time. Any revisions will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]
Address: Privacy Team, Donkey Organic Tortilla Chips, [Street Address], [City, State, ZIP Code]